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Privacy Policy

Medsurg Urgent Care

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

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1. Information We Collect

We may collect the following types of information:

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Personal & Medical Information

  • Name, date of birth, contact details (phone, email, address)

  • Insurance information, medical history, treatment records

  • Payment details (for billing purposes)

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Automatically Collected Data (Website Usage)

  • IP address, browser type, device information

  • Pages visited, time spent on site, referral sources (via cookies & analytics)

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2. How We Use Your Information

Your data helps us provide and improve our services, including:
✔ Medical Treatment – Diagnosing and treating your conditions
✔ Billing & Insurance – Processing payments and claims
✔ Appointment Reminders – Calls, emails, or texts for scheduling
✔ Clinic Operations – Staff training, quality assurance, and compliance
✔ Marketing (Opt-In Only) – Health tips, promotions, or clinic updates

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3. How We Protect Your Information

We follow HIPAA and industry standards to secure your data through:

  • Encrypted electronic health records (EHR)

  • Secure payment processing

  • Limited staff access to sensitive information

  • Regular security audits

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4. When We Share Your Information

We only disclose your data when necessary, including:

  • Healthcare Providers – For referrals or continuing care

  • Insurance Companies – For claim processing

  • Legal Requirements – If required by law (e.g., court orders, public health risks)

  • Business Partners – Labs, pharmacies, or occupational health partners (with consent)

We never sell your personal information.

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6. SMS Communications

By providing your mobile phone number to MedSurg Urgent Care, you consent to receive SMS (text message) communications from us. These messages may include:

  • Appointment confirmations, reminders, or updates

  • Follow-up care instructions or health-related information

  • Billing notifications or insurance-related updates

  • Occasional clinic announcements, promotions, or wellness tips (only if you opt in)

 

Consent and Opt-Out

  • You may opt out of SMS communications at any time by replying "STOP" to any text message we send.

  • Message and data rates may apply depending on your mobile carrier plan.

  • SMS messages are not used to transmit sensitive medical information.

 

We will never share your phone number with third parties for marketing purposes, and we limit text communications to essential healthcare or operational updates unless you’ve opted in to receive additional messages.

 

7. Cookies & Website Tracking

Our website uses cookies to:

  • Improve user experience (e.g., saved preferences)

  • Analyze traffic (via Google Analytics)

  • Deliver targeted ads (if you opt in)

You can disable cookies in your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a new "Last Updated" date.

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